Desert Diamond Arena is committed to providing memorable and exciting experiences to all of our guests in a clean, safe and friendly environment.

This A-Z Guide is provided to share general information and arena policies while attending events at Desert Diamond Arena. Guests who do not follow these policies or staff directions are subject to ejection from the arena.

ADA Accessibility

View our Accessibility Guide.

Accessible Seating

Accessible seating is available on all seating levels of Desert Diamond Arena. Seating locations vary depending upon the event. When ordering accessible tickets, it is important to indicate what type of accessible seat you require, so that we can properly assist you.

To purchase accessible seating:

  • Visit Ticketmaster.com, select your event, click on the "Request Accessible Seating" icon. Or, on AXS.com, click the "Accessible Seating" box to view seating. 
  • The Desert Diamond Arena Box Office also sells accessible seating. Please visit our ticket information page for hours and more information. For questions/concerns about accessible seating, please contact Guest Services.
  • For accessible seat locations, please view the seating chart on the individual event pages.
     

Address

Desert Diamond Arena, 9400 W. Maryland Ave., Glendale, AZ 85305

Animals

Animals or pets of any kind are prohibited in Desert Diamond Arena with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the arena but must be under control of the handler. Service animals will rest in the seating area of the guest with a disability and not in the aisle. A guest whose service animal poses a threat to the safety of other guests or employees may be asked to escort the animal off the property.

Assistive Listening Devices

Assistive Listening Devices are available for guests with hearing disabilities at all Desert Diamond Arena events. To obtain an Assistive Listening Device, please visit our Guest Services location outside section 115. Guests will be required to leave valid picture identification or credit card as collateral for the device.Assistive Listening Devices are available for guests with hearing disabilities at all PPG Paints Arena events. To obtain an Assistive Listening Device, please visit our Guest Service location just outside section 104. Guests will be required to leave valid picture identification or credit card as collateral for the device.

Autographs

Desert Diamond Arena does not have designated autograph locations and does not process autograph requests. 

Baby Changing Tables

All restrooms are equipped with baby changing tables.

The Nursing Mother's Rooms are located at Section 106 on the Lower Concourse and Section 226 on the Upper Concourse.

Baby Bags/Bottles/Formula

Baby bags are permitted only at Gates 1 and 3, and must be accompanied with a child. 

Sippy cups, baby formula and factory sealed water bottles under 17 ounces are permitted (only when accompanied by a family carrying an infant 3 years or younger).

The Nursing Mother's Rooms are located at Section 106 on the Lower Concourse and Section 226 on the Upper Concourse.

Guests requiring further accomodations, please email guestservices@desertdiamondarena.com.

Bag Policy

  • Approved Bags: Crossbodies, clutches, wristlets, and wallets are allowed as long as they are no larger than 4.5" x 6.5"
  • Prohibited Bags: Examples of prohibited bags include but are not limited to: 
    • Backpack
    • Clear Bag
    • Purse
    • Seat Cushion
    • Laptop Bag
    • Camera Bag

Guests who require ADA or medical accommodations, please contact Desert Diamond Arena Guest Services so a representative may assist you in advance of your visit.

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Banners and Signs

Banners and signs are permitted inside Desert Diamond Arena for sporting events; however, they must be no larger than 2ft x 3ft, they must be constructed of flame retardant material, may not be obstructive of corporate signage and may not be displayed during play of game due to sightline restrictions. Signs/posters may NOT be attached to a pole/stick, and bear no message which may be construed as offensive. Messaging must be event specific. Banners or signs may not be placed on railings, walls or be commercial in nature, obscene or cause a disturbance to other fans. Poles or sticks to display banners or flags are prohibited. Desert Diamond Arena reserves the right to remove any banner or sign without exception. Banner and sign restrictions may vary for non-sporting events.

Binoculars

Guests are welcome to bring their personal binoculars for most events at Desert Diamond Arena. Binoculars are only permitted to enter the venue outside any type of case or bag. Bags of any kind are not permitted. 

Box Office

Please visit our Box Office page for more information.

Cameras

As a general rule, non-professional still cameras are permitted at most events. Restrictions on the use of still and video cameras vary by event and are determined by the event producer. Professional photography, video recording of any kind, and/or flash photography are prohibited at all times. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion (no GoPro type cameras, no selfie-sticks). Guests should contact Desert Diamond Arena Guest Services for event-specific information.

Cameras with detachable lenses are not permitted at any event.

Cameras are only permitted to enter the venue outside any type of case or bag.

Canceled/Postponed Events

Please visit the specific event page on our website for information regarding your event and the event's ticketing policy.

Child Admission

For most concerts and events all patrons require a ticket regardless of age. No exceptions. 

Please note that some shows (especially those intended for children) will have a different age policy. Please see the specific event page for ticket policy information for a specific show or contact Guest Services for further information.

Coat Check

Desert Diamond Arena does not provide an area to check coats or other personal belongings. Desert Diamond Arena is not responsible for lost, stolen or damaged property.

Code of Conduct

Desert Diamond Arena is committed to creating a safe, comfortable and enjoyable entertainment experience. Please visit our Code of Conduct page to learn more about prohibited items and security policies.

Compliments/Comments/Suggestions

Guests may share feedback by emailing our Guest Services department by clicking here: Email Guest Services.

Covid-19 Health & Safety Procedures

View our COVID-19 page for a full list of Covid-19 Health & Safety procedures being implemented by the venue.

Disturbances

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following: 

  • Refusing to wear a mask or comply with Covid-19 health and safety procedures
  • Standing on chairs
  • Placing children on shoulders
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • "Mooning" or exposing private body parts
  • Interference with or delay of the game/event
  • Violation of Desert Diamond Arena's event policies
  • Violation of the local, state and federal laws and statues
  • Igniting and display of flames, i.e. lighters/matches, in the facility bowl
  • Attempting to enter the field of play, court, stage or backstage areas without permission
  • Throw, discharge or launch any liquid substance or objects
  • Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise
  • Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
  • Taunting or using offensive language against the players, referees or performers

Directions & Parking

Please visit our Directions & Parking Page.

Diaper Bags

Diaper bags are permitted only at Gates 1 and 3, and must be accompanied with a child. 

Sippy cups, baby formula and factory sealed water bottles under 17 ounces are permitted (only when accompanied by a family carrying an infant 3 years or younger).

Guests who require ADA or medical accommodations, please contact Desert Diamond Arena Guest Services so a representative may assist you in advance of your visit.

The Nursing Mother's Rooms are located at Section 106 on the Lower Concourse and Section 226 on the Upper Concourse.

Door Opening Times

Arena event door times may vary, but generally open one (1) hour prior to show time. Door times are listed on the event page of the arena website or you may contact Guest Services by clicking here: Email Guest Services. Please be sure to include the name and date of the show you are inquiring about in your email.

Dress Code

Guests in attendance are required to wear a shirt, pants/shorts and shoes at all times for their own safety.

Guests may not wear face paint or masks (besides PPE) while on the venue’s property. Desert Diamond Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Drones/Unmanned Aircraft Systems (UMAs)

Federal Aviation Administration requires recreational operators to give notice for flights within five miles of an airport to both the airport operator and air traffic control tower, if the airport has a tower. Flights are restricted over Desert Diamond Arena as it is within five miles of Glendale Municipal Airport

Elevators/Escalators

Desert Diamond Arena is equipped with elevators that access all public areas of the arena. Should you require special assistance in reaching your seat, please contact Guest Services in advance or see any Guest Services staff member during the event. Wheeled vehicles, including wheel chairs and baby strollers, are prohibited on escalators. 

Email Newsletter

Don't miss out on another event coming to Desert Diamond Arena. Sign up for the All Access email newsletter to receive pre-sale ticket offers, updated event information and to enter in contests. Please subscribe to Desert Diamond Arena All Access here.

You can also follow us on social media @DDArenaAZ.

Emergency Evacuation Procedures

Desert Diamond Arena personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to ushers and security personnel for instructions during an evacuation.

Entry Screening

For safety purposes, all guests entering Desert Diamond Arena will be searched and have their belongings scanned. Desert Diamond Arena reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. All guests entering the arena are subject to a metal-detector screening, visual inspection and bag inspection conducted by Desert Diamond Arena Security personnel. The purpose of the inspection is to detect prohibited items. To increase the efficiency of this important and necessary process, fans are encouraged to keep the following in mind before they arrive at the arena entrance;

  • Arrive early
  • Travel light and minimize the number of personal items
  • Be ready for inspection prior to reaching the security screening by removing personal items from your clothing such as cell phones, keys, cameras, etc.

Guests will be asked to remove all metal belongings or electronics from their pockets before passing through the magnetometer. Desert Diamond Arena reserves the right to subject guests to a secondary hand wand screening and/or visual inspection if deemed necessary.

Any guest who declines to be searched may be denied entry or ejected from Desert Diamond Arena.

Family Bathrooms

Family bathrooms are located in the northeast and southwest corners of both the lower and upper concourse levels, as well as on both suite levels.

There is a Universal Changing Table available in the family restroom located on the main concourse near Gate 1. The table can accommodate individuals who may be larger than the weight limits of standard baby changing tables but still need accommodations while in the restroom, including individuals with special needs, veterans, elderly or anyone in need of assistance.

The Nursing Mother's Rooms are located at Section 106 on the Lower Concourse and Section 226 on the Upper Concourse.

First Aid

First Aid facilities are located on the Main Concourse level across from section 106 and on the Upper Concourse level across from section 220. Paramedics are also available throughout the arena and will respond immediately when assistance is needed. Please ask the nearest Desert Diamond Arena team member for help should you require assistance.

Flyers/Handouts/Product Samples

The distribution of promotional items, flyers or printed materials are not permitted without written permission of Desert Diamond Arena and/or its tenants. The sampling and distribution of products is prohibited and violators of this policy will receive a fine.

Food & Beverage

Please visit our Arena Dining Page for information on food and beverage services.

Guests may not bring food and/or beverage items into the arena during events. The only exception is unopened plastic water bottles, no larger than 17 ounces. Glass bottles or metal cans are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. Guest Services Centers will not check-in or store any food or beverage items. Guests with specific/special dietary needs due to medical conditions or religious requirements can email Guest Services to discuss food options available.

Guest Services Centers

Guest Services Centers are located at Sections 115 and 226 and staffed with Guests Services Representatives who can assist you with questions, concerns and provide assistance to guests with disabilities and or special needs (See Disabled Services).

Guests may also contact the Guest Services Department at 623-772-3240 or email at guestservices@desertdiamondarena.com for assistance.

Intoxicated Guests

Desert Diamond Arena reserves the right to deny entry to intoxicated guests. Any intoxicated guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

Lost and Found

Lost and Found may be claimed at the Guest Services Center across from section 115 during an event. During non-event hours, lost and found items can be claimed at Gate 3 Security or via phone at 623-772-3475. Items will be retained for two weeks. After the two-week retention, items may be donated to charity.

Lost Parents/Found Children

Children that are separated from their family or friends will be escorted by an arena staff member to the closest Guest Services booth located at Sections 115 & 226. All guardians are encouraged to stop by the Guest Services Booth at Section 115 to pick up a Child Locator wristband for their child when they enter the arena.

Masks

For the safety and enjoyment of all guests, masks, other than PPE, may not be worn while in attendance at any Desert Diamond Arena event.

Meet and Greets

Desert Diamond Arena does not process meet and greet requests. Please contact the individual team or artist through their website.

Mobile Ticketing

Visit our Box Office & Tickets page for more information about Mobile Ticketing. 

Nursing Mothers' Room

The Nursing Mothers' Rooms for private breastfeeding accommodations are located at:

  • Section 106 on the Lower Concourse
  • Section 226 on the Upper Concourse

Pre-Paid Parking

Learn more about Pre-Paid Parking on our Directions and Parking page

Prohibited Items

  • Weapons of any kind (guns/knives/pepper spray), any object that can be used to inflict bodily injury or disrupt the event, chemical dispensing devices, noise-making devices, 2-way radios.
  • Any item that may be deemed potentially harmful.
  • Cardboard poster tubes.
  • Backpacks, purses, laptop bags, camera bags, seat cushions and fanny packs. View bag policy
  • Outside food, beverage, liquid containers, alcohol, cans, bottles, flasks (Hydroflasks, metal, etc.) or coolers. Guests are allowed to bring a factory sealed water bottle under 17 ounces. 
  • Laptops, any type of personal computers or tablets (i.e. iPads, TouchPads, etc.) will not be permitted inside.
  • Laser pointers, flashlights, handcuffs, fireworks
  • Professional photography equipment. (detachable/interchangeable lenses), audio/video recording devices, tripods, monopods (selfie sticks), tablets, laptops, computers, promotional materials.
  • Signs and posters must be under 2 ft x 3 ft, may NOT be attached to a pole/stick, and bear no message which may be construed as offensive. Messaging must be event specific. The use of flags or placards as a means of advertising are strictly prohibited.
  • Strollers, skateboards, skates, stickers, balloons, markers.
  • Pamphlets or product samples.
  • Drugs or illegal substances.
  • Cigarettes (including vapes and e-cigarettes -- Desert Diamond Arena is a non-smoking facility).

Re-Entry

For the safety and security of our guests, re-entry is prohibited during all events held at Desert Diamond Arena.

See Something Say Something

In March 2011, Secretary of Homeland Security Janet Napolitano and ASM announced a new partnership expanding the Department of Homeland Security's (DHS) "If You See Something, Say Something™" public awareness campaign to stadiums, arenas, theatres, clubs, convention centers and other venues owned or affiliated with ASM in an effort to help ensure safety and security of the American public.

The "If You See Something, Say Something™" campaign — originally implemented by New York City's Metropolitan Transportation Authority and now licensed to DHS for a nationwide campaign — is a simple and effective program to engage the public and key frontline employees to identify and report indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities.

Desert Diamond Arena is proud to participate in this campaign.

To report suspicious activity, see your nearest Usher or Security Officer, or call 877-2-SAVE-AZ (1-877-272-8329).

Sensory Bags

Sensory bags containing special KCVIP badges, fidget toys, noise cancelling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Booth located at Section 115. 

Sensory Processing Needs

Desert Diamond Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory processing needs. We are happy to offer the following resources and accommodations below to our guests.

Sensory Room

The Ella Dean Sensory Room is located at Section 106 and is open for guests at any event. The room contains bean bag chairs, calming lighting, fidget tools, a bubble wall and more. Guests are welcome to relax here if they are experiencing sensory overload. 

Sign Language Interpreters

American Sign Language Interpreter services may be requested at least 72 hours prior to the event by contacting Guest Services at 623-772-3240 or guestservices@desertdiamondarena.com

Smoking Policy

To limit touchpoints, Desert Diamond Arena will now be a non-smoking facility. There will not be any indoor or outdoor smoking areas available for fan use during events. Fans who exit the venue to smoke will not be permitted reentry into the venue. Cigarettes, lighters, vapes, Juuls and e-cirarettes of any kind are not permitted inside the venue. 

Soliciting

Loitering, trespassing, soliciting/peddling of merchandise, apparel and tickets is not allowed on Desert Diamond Arena property. Any exception to this policy must be approved, in advance, by Desert Diamond Arena and the City of Glendale.

Standing Policy

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Guests are asked to be considerate of other guests seated around them and their line of sight.

Standing in aisles, and on chairs is strictly prohibited.

Stroller Check

Immediately after scanning your ticket and going through the arena entrance, fans are required to check all strollers at one of our Guest Services booths. Strollers are not permitted beyond arena entrances. Strollers may be checked at the Guest Services Centers located on the Main Concourse level by Gate 3 by section 118 or on the Upper Concourse level across from section 226.

Temperature

For most events, the temperature is approximately 75 degrees.

Texting Service

Desert Diamond Arena has teamed with 24/7 Software to provide guests with an in-game/event texting service, allowing guests to text issues to building management anonymously and discretely without having to leave the comfort of their seat.

Guests can text the letters GRA (space) with the issue and location to 69050. 

Participation in our service is free of charge but standard carrier text messaging and data charges will apply. Text STOP or UNSUBSCRIBE to be removed from any list and end subscription to the service.

You can also notify any team member or security officer at the event for assistance. 

Examples:

Image of text message sent to 69050 with text "GRA Disruptive fan sitting in Row B of section 202"Image of text message sent to 69050 with text "GRA Water spill in section 112"

Ticket Resale

To avoid disputes with counterfeit, stolen or voided tickets, guests should make all ticketing purchases through the Arena Box Office, Ticketmaster, or AXS the only authorized retailers of tickets for Desert Diamond Arena events.

Desert Diamond Arena will not be responsible for tickets that were not purchased through an authorized outlet.

Desert Diamond Arena does not condone resale of tickets on property.

Tours

Public tours of Desert Diamond Arena are not offered.

Umbrellas

Most umbrellas that are labeled as ‘Travel’ size are permitted inside the venue but must remain closed while inside the building.

 

Umbrellas must not be longer than 12 inches when closed. Umbrellas that are longer than 12 inches will not fit under guest seats and are not permitted inside the venue. 

Water Bottles

Factory sealed water bottles, no larger than 17 ounces, are allowed inside the arena at most shows. If a tour does not allow water bottles, then the sealed water bottle will be poured into another cup provided by the arena during the security check.

Weapons

Guests are prohibited from bringing weapons into the arena.

Desert Diamond Arena does not provide weapon lockers and will not check weapons at Guest Services. Weapons include, but are not limited to, the following: firearms (pursuant to A.R.S § 4-229), explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the arena and may be subject to arrest.

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Wheelchair Escorts

Desert Diamond Arena Guest Services provides complimentary wheelchair escorts for guests when requested. Wheelchair escorts may be requested at any point of entry by asking one of our Guest Services Representatives or Security Officers. Please be aware that our team members will not remain with you during the event, nor will you be permitted to remain in an arena wheelchair for the duration of the event. Upon request, our Guest Services Representative will also provide you with an escort after the event is over.

Wheelchair Storage

For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at our Guest Services Centers at section 115 or section 226. Our team members will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer. Electric wheelchair charging service is also available through Guest Services.