A to Z Guide

Baby Bags/Baby Bottles: Baby bags are permitted only at Gates 1 and 3, and must be accompanied with a child. Sippy cups, baby formula and factory sealed water bottles under 17 ounces are permitted.

Baby Changing Tables: All restrooms are equipped with baby changing tables.

Child Admission: For most concerts and events all patrons require a ticket regardless of age. No exceptions. Please note that some shows (especially those intended for children) will have a different age policy. Please see the specific event page for ticket policy information or contact Guest Services for further information.

Family Bathrooms: Family bathrooms are located in the Northeast and Southwest corners of the arena. There is a Universal Changing Table available in the family restroom located on Level 1 near Gate 1.

Lost Parents/Found Children: Children that are separated from their family or friends will be escorted by an arena staff member to the closest Guest Services Booth located at Sections 115 & 226. All guardians are encouraged to stop by the Guest Services Booth at Section 115 to pick up a Child Locator wristband for their child when they enter the arena.

Nursing Mothers’ Rooms: The Nursing Mothers' Rooms for private breastfeeding accommodations are located at Section 104 and Section 226.

Stroller Check: Fans are required to check all strollers at our Guest Services Booth located at Section 115. Strollers are not permitted beyond arena entrances.

First Aid facilities are located on Level 1 across from Section 106 and on Level 5 across from Section 220. Paramedics are also available throughout the arena and will respond immediately when assistance is needed. Please ask the nearest Desert Diamond Arena team member for help should you require assistance.

Guest Services Booths are located at Sections 115 and 226 and are staffed with Guest Services Representatives who can assist you with questions, concerns and provide assistance to guests with disabilities and/or special needs.

Guests may also contact the Guest Services Department at (623) 249-2603 or email guestservices@desertdiamondarena.com for assistance.

Lost and Found may be claimed at the Guest Services Booth at Section 115 during an event. During non-event hours, lost and found items can be claimed at Gate 3 Security, by filling out our Lost and Found Form, or via phone at 623-772-3475, Monday - Friday 9AM - 5PM. Items will be retained for two weeks. After the two-week retention, items may be donated to charity.

• Any item that may be deemed potentially harmful.
• Weapons of any kind (guns/knives/pepper spray), any object that can be used to inflict bodily injury or disrupt the event.
• Cardboard poster tubes, signs, flags, banners or posters larger than 24’’ x 36’’ (may not be attached to a pole/stick).
• Backpacks, purses, laptop bags, seat cushions, camera bags or fanny packs.
• Outside food, beverage, liquid containers, alcohol, cans, bottles, flasks (Hydroflasks, metal, etc.) or coolers. Guests are allowed to bring a factory sealed water bottle under 17 ounces.
• Laptops, 2-way radios or tablets (i.e. iPads, TouchPads, etc.).
• Laser pointers, noise-making devices, flashlights, handcuffs or fireworks.
• Professional photography equipment (detachable/interchangeable lenses), audio/video recording devices, tripods or monopods (selfie sticks).
• Strollers, skateboards or skates.
• Pamphlets, product samples, promotional items, stickers, balloons or markers.
• Drugs or illegal substances.
• Cigarettes, including vapes/e-cigarettes (Desert Diamond Arena is a non-smoking facility).

Evolv Electronic Security Screening: Desert Diamond Arena utilizes Evolv security scanners at certain entry points. This security screening system is a state-of the-art machine that does not require the removal of personal items and guests are simply able to go through the system unimpeded. If a guest has an implanted medical device or other safety concerns and would like an alternative security screening, they can request one with our security team.
 

Entry Screening: For safety purposes, all guests entering Desert Diamond Arena are subject to a metal-detector screening and/or handheld wand, as well as a bag inspection by security personnel. Desert Diamond Arena reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. To increase the efficiency of this important and necessary process, fans are encouraged to arrive early and minimize the number of personal items they possess. Any guest who declines the security screening may be denied entry or ejected from Desert Diamond Arena.
 

Dress Code: Guests in attendance are required to wear a shirt, pants/shorts and shoes at all times for their own safety. Guests may not wear face paint or masks (besides PPE) while on the venue’s property. Desert Diamond Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.
 

Drones/Unmanned Aircraft Systems (UMAs): Federal Aviation Administration requires recreational operators to give notice for flights within five miles of an airport to both the airport operator and air traffic control tower. Flights are restricted over Desert Diamond Arena as it is within five miles of the Glendale Municipal Airport.
 

​Emergency Evacuation Procedures: Desert Diamond Arena personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to ushers and security personnel for instructions during an evacuation.
 

Soliciting: Loitering, trespassing, soliciting/peddling of merchandise, apparel or tickets are not allowed on Desert Diamond Arena property. Any exception to this policy must be approved, in advance, by Desert Diamond Arena and the City of Glendale.
 

Texting Service: Desert Diamond Arena provides guests the ability to text issues to building management anonymously and discretely without having to leave the comfort of their seat. Guests can text the letters "DDA Help" with the issue and location to 623-400-2515. Participation in our service is free of charge but standard carrier text messaging and data charges will apply. Text STOP or UNSUBSCRIBE to be removed from any list and end subscription to the service. You can also notify any team member or security officer at the event for assistance.