Desert Diamond Arena strives to provide exceptional service to all guests including those with disabilities. Desert Diamond Arena meets or exceeds the requirement of compliance with the Americans With Disabilities Act (ADA) and state of Arizona accessibility mandates.
Accessible seating is available on all levels of the arena and may be purchased through Ticketmaster.com, AXS.com or at the Desert Diamond Arena Box Office on event days. Adjacent companion seating may be purchased based on availability.
To purchase accessible seating on Ticketmaster.com, go to the event you are interested in and select “Filters.” Select the toggle to "Show accessible tickets" to view ticket options.
On AXS.com, select the "Accessible Seating" box to view ticket options.
ADA / Accessibility FAQ
All parking, including accessible parking, is on a first-come, first-serve basis. Please view our Events & Tickets page to purchase tickets and reserve parking. Drop-off and pick-up for guests is located at Westgate Entertainment District in front of the arena.
Sign language interpreting services are available by request two weeks prior to the event. Please contact Desert Diamond Arena Guest Services at guestservices@desertdiamondarena.com to request.
Assistive listening devices are available to check out at the Guest Services Booth located near Section 115. These devices will amplify the public address system. AM/FM radios with bone conduction headphones are available to check out as well.
Desert Diamond Arena utilizes Evolv security scanners at certain entry points. This security screening system is a state-of the-art machine that does not require the removal of personal items and guests are simply able to go through the system unimpeded. If a guest has an implanted medical device or other safety concerns and would like an alternative security screening, they can request one with our security team.
Learn More about EvolvElevators can be found near:
- Level 1: Gate 1, Gate 3, Gate 5, Gate 7
- Level 2: Near Suite 1147, 1132, 1116, 1101
- Level 3: Near Suite 1, Suite 4, Suite 5, Suite 8
- Level 5: Sections 220, 205, 226, 211
Escalators can be found at the main entrance near Sections 116 and 118. Wheeled devices, including baby strollers and wheelchairs are prohibited on the escalators.
The Guest Services Booths are located on Level 1 near Section 115 and on Level 5 at 226. Please visit the booth for assistance in:
- Storing strollers and other mobility devices.
- Escorting guests to seats.
- Checking out assistive listening devices, sensory bags and FM receivers.
- Lost and found items.
Service dogs and service dogs in-training are welcome at Desert Diamond Arena. It is suggested to purchase tickets in a wheelchair accessible seating area to prevent blocking aisle ways.
Desert Diamond Arena is Sensory Inclusive Certified through KultureCity, providing an all-inclusive experience for all guests, including those with sensory needs. Sensory bags containing KCVIP badges, fidget tools, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Booth located at Section 115.
Desert Diamond Arena also has a Sensory Room for guests to relax in located at Section 106. The room contains bean bag chairs, a calming bubble wall, sensory tools and more.
Desert Diamond Arena Guest Services offers complimentary wheelchair escorts upon request. Please note that our team members will not be able to stay with you during the event, and arena wheelchairs cannot be used for the entire duration. After the event, a Guest Services Representative can escort you to the gate if needed.
Wheelchairs and other mobility devices can be stored at the Guest Services Booths at Sections 115 and 226. If you prefer to keep your device with you, please ensure it does not obstruct the accessible path for other guests or remain on the concourse.
Still Have Questions?
Can't find the answer you’re looking for? Please reach out to our Customer Service Team.